Re: [libvirt PATCH] gitlab: Ask users not to attach screenshots to bug reports
On Fri, Feb 10, 2023 at 09:50:25AM +0000, Daniel P. Berrangé wrote:
On Fri, Feb 10, 2023 at 10:34:11AM +0100, Andrea Bolognani wrote:
> +<!-- Please DO NOT ATTACH SCREENSHOTS to the bug report. Provide all information
as plain text -->
I think this is pretty user hostile. When filing bugs, the more rules a
project imposes on the bug report, the less likely I am to go ahead with
filing it, especially when the rules are worded in a very direct manner
that makes it feel like you'll be flamed for getting it wrong.
For the person reporting the bug, taking a screenshot and attaching
it or copying and pasting the corresponding text shouldn't make any
difference in terms of effort. If anything, the latter is probably
going to be less work.
Yeah, the wording I've proposed can perhaps be seen as hostile. Any
suggestions on how to improve it, while still making it pop out so
that users aren't likely to miss it?
IMHO if someone provides a bug report with a screenshot and there is
not
sufficient accompanying information, just nicely ask them to explain the
problem in a little more detail. We need todo that with plenty of bugs
which don't have screenshots either, and screenshots can be helpful in
some cases.
Sure, but there's a difference between asking for more details, which
can always be done as a follow-up, and asking users to provide
information as plain text instead of screenshots. In the latter case,
once the screenshot has been attached, that's it, there's no going
back.
--
Andrea Bolognani / Red Hat / Virtualization